Contact Housepawty
Questions about booking a sitter, changing dates, or refunds? Send us a message and we will reply within one business day. For urgent issues during an active sit, put “Urgent” in your subject line.
Address
Housepawty
62 Roosevelt Road, Claremont, Cape Town, 7708, South Africa
Support hours
Monday to Friday 9:00 to 17:00 SAST
Public holidays closed
Quick links
FAQs
How fast do you reply?
Within one business day for email and form messages.
Can I request a different sitter after I paid?
Yes. Go to My Account → Your booking → Request a change, or email us with your order number. We can rematch or refund where eligible under the Refund Policy.
What information should I include for a new enquiry?
Dates, suburb, pet details, any meds or special instructions, and whether you prefer live-in or pop-in.
Do you offer phone or WhatsApp support?
Email is fastest. If we need a call, we will set one up after your first message.